{"id":1128,"date":"2018-12-17T16:37:21","date_gmt":"2018-12-17T16:37:21","guid":{"rendered":"https:\/\/bvfs.at\/feedback\/"},"modified":"2019-10-10T16:15:28","modified_gmt":"2019-10-10T16:15:28","slug":"feedback-en","status":"publish","type":"page","link":"https:\/\/www.bvfs.at\/en\/feedback-en\/","title":{"rendered":"Feedback"},"content":{"rendered":"

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Feedback<\/h1><\/span>
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Feedback<\/h1><\/div>
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Customer feedback<\/h2><\/div>

Here you have the possibility to give written feedback to our activities (orders, processing, etc.) via email.<\/p>\n

This requires the specification of basic data:
\nOrder number, facts, affected employee, time schedules, etc.
\nAnonymous feedback will not be processed.<\/p>\n

The bvfs is also pleased about positive feedback.<\/p>\n

Complaints have their own complaints procedure.
\nIn the case of complaints, the bvfs will provide a documented written answer within 3 working days confirming the receipt and explaining the further procedure and the timeline.<\/p>\n

In simpler cases, which do not require extensive research, the further course of action can be established immediately, in more complex cases no later than the date stated in the original reply.<\/p>\n

The process continues to be followed by an internal, independent body until it has been completed to the satisfaction of the customer or forwarded to external parties for further processing (conciliation).<\/p>\n

Please send your feedback
\nby post to:<\/p>\n

Bautechnische Versuchs- und Forschungsanstalt Salzburg
\nAlpenstra\u00dfe 157
\n5020 Salzburg
\nor per email<\/a><\/p>\n<\/div>

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    <\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1128","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/pages\/1128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/comments?post=1128"}],"version-history":[{"count":2,"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/pages\/1128\/revisions"}],"predecessor-version":[{"id":1262,"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/pages\/1128\/revisions\/1262"}],"wp:attachment":[{"href":"https:\/\/www.bvfs.at\/en\/wp-json\/wp\/v2\/media?parent=1128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}